PlamSupport
How can we help?
Email us
[email protected]We answer within two working days. In the app, Settings › Privacy and data › Contact support opens an email to us.
Subscription and billing
How do I cancel Plam Pro?
On your iPhone, open Settings, tap your name, then Subscriptions, choose Plam and tap Cancel Subscription. Or open apps.apple.com/account/subscriptions on your iPhone. Cancel at least 24 hours before the renewal date. Plam Pro stays on until the end of the period you paid for.
How do I cancel the free trial without being charged?
Cancel the same way at any time during the 7 days. You will not be charged, and Pro stays on until the trial ends.
I paid but the app still shows the free plan.
Open the Plam Pro screen in the app and tap Restore purchases, signed in to the same Apple Account you bought with. If that does not help, email us with the date of purchase (never send card details).
How do I get a refund?
Purchases are made with Apple, so refunds are handled by Apple: go to reportaproblem.apple.com, sign in, and choose Request a refund.
Logging and the Watch
Do I need signal in the gym?
No. Logging works fully offline on the iPhone and the Watch. Nothing you log waits for the network.
My Watch and iPhone show different workouts.
They sync directly with each other. Make sure Plam is installed on both, open it on the iPhone, and keep the two near each other with Bluetooth on. Changes come across within a few moments.
How does the weight go up?
When every working set reaches the top of its rep range at Failure or 1 left, the next workout adds one step of that machine's or bar's increment. Set each machine's real increment in its settings so the steps match your gym.
Can I bring my history from another app?
Yes: Settings › Import from another app. Export a CSV from Hevy, Strong or MacroFactor Workouts and choose it there. Exercises Plam does not recognise can be matched by hand before importing.
The Coach
The Coach says it is not connected.
The Coach needs an account. Go to Settings › Account and sign in with Apple, and check you are online.
An answer was wrong or inappropriate.
Touch and hold the answer and choose Report this answer. It sends us the report by email. And remember: nothing the Coach proposes changes your program unless you tap Accept.
Is there a limit on messages?
The free plan includes three Coach messages to try. Plam Pro has a generous monthly allowance that ordinary use will not reach; it exists only to stop abuse.
Progress photos
Where are my photos stored?
On your iPhone only. They are not part of the backup, so keep your iPhone backed up if you want to keep them when you change phones. They leave the phone only when you ask for an analysis.
How do I stop photo analysis?
Turn Photo analysis off in the Photos tab's settings. No further photos will be sent.
Why was my check-in not analysed?
Photos that are too dark, cropped or not in the front, side or back pose cannot be judged, and do not count towards your monthly limit. Retake them in good light, with your whole body in the frame.
Your data and account
How do I export my data?
Settings › Privacy and data › Export my data.
How do I delete my data?
Settings › Privacy and data › Delete all my data. If you are signed in, this also deletes your backup.
How do I delete my account?
Settings › Account › Delete account. The account and everything stored with it on our server are deleted. The data on your iPhone stays until you delete it or the app. You can also email us from the address you used and ask us to do it.
Where can I read how my data is used?
In the privacy policy.